FAQ & Contact

Below are the questions we get asked most often. If yours isn't covered here, just get in touch — we're happy to help!

Which payment methods can I use?
You can pay with the major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and several other options, all through a fast and secure checkout.

When will my order arrive?
We usually dispatch orders within 1-2 business days. How long delivery takes depends on where you are, but standard shipping normally lands in 5-8 business days.

Do you ship outside the country?
We do. Costs and delivery times change with the destination — you'll see the details at checkout once you enter your address.

Where do I track my order?
As soon as your order leaves us you'll get a confirmation email with a tracking number. Click the link in that email to follow your delivery.

How do returns work?
We want you genuinely happy with what you bought. If something isn't right, send it back within 30 days of delivery for a full refund or an exchange. Our Returns & Exchanges page has the full details.

Can I change or cancel an order I already placed?
Reach out as quickly as you can and we'll do our best — as long as the order hasn't been processed or handed to the carrier yet.

Do you sell gift cards?
We do, in a range of amounts. They suit any occasion, arrive by email and can be redeemed online whenever the recipient likes.

Where do I enter a discount code?
Type your code into the “Promo Code” box at checkout and hit “Apply” — the discount comes straight off your total.

Are your products environmentally friendly?
Sustainability shapes both how we design our products and how we package them. Many are made from eco-friendly materials and built to last, so there is less waste along the way.

How do I reach your support team?
Our support team is reachable by email at contact or through the Contact Us form here on the site. We aim to reply within 24 hours on business days.