Refund policy

Refund Policy

At Shiny Wipes, customer satisfaction is our priority. We offer a 30-day refund policy to ensure you are completely happy with your purchase.

Eligibility for Refunds

To be eligible for a refund, your item must be unused, in its original condition, and in the original packaging. Refund requests must be submitted within 30 calendar days of the purchase date.

Refund Process

To initiate a refund, please contact our support team at supportshinywipes@gmail.com with your order number and reason for the refund. We will provide you with return shipping instructions. Once we receive and inspect your item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

Exceptions to Refund Policy

The following items are NOT eligible for refunds: (1) items that have been used, opened, or damaged by the customer; (2) items purchased on final sale or clearance; (3) custom or personalized items; (4) items without original packaging or proof of purchase; (5) items returned after the 30-day window.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or our error. In cases where we are at fault, we will provide a prepaid return label.

Questions About Your Refund

If you have questions about the refund process, please reach out to supportshinywipes@gmail.com. Our team typically responds within 24-48 hours.